Where's my order? How do I update or cancel my order?
To track or update an order, visit the Order History page and sign in. A list of recent orders will be displayed. Click on the order number to review order details, tracking numbers and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level, or cancel an order.
If you placed your online order in a GameStop store, visit the Order History page and enter your order number and email address in the "Guest" section.
How do I check my gift card or PowerUp Rewards™ card balance?
To check the balance on a gift card or trade credit card, you will need the card number as well as the PIN. Both numbers are located on the back of your gift card or PowerUp Rewards™ card. Enter your card number and PIN on the Gift Card Balance page to check your available balance.
What do I do if my order is under review?
In order to protect our customers, some orders are held for review prior to being processed. Most orders held for review are released within 24 hours, and if we need any additional information from you, we will call or email you. If you have questions regarding the review process or if your order is held for more than 24 hours, you can call GameStop Customer Support at 1-800-883-8895 for more information.
What do I do if I can't get my downloadable code?
In most cases, your downloadable code is displayed on the order confirmation screen at the end of checkout. If the code was not available then, it is usually available from your Order History within an hour of placing your order. If you have difficulty locating your downloadable code, please email support or call 1-800-883-8895.
For downloadable PC games, please see the PC Downloads Support page.
What is your return policy?
Most products ordered from GameStop.com can be returned directly to our warehouse or to a GameStop store, subject to certain guidelines. See the Return Policy for full details.
Returns are acceptable for items:
- Returned no more than 30 days from the date on the packing slip.
- New items that are unopened and in original packaging.
- Pre-owned items in their original condition.
We do not accept returns for items that are damaged, played, or missing parts or items that were sold as part of a bundle, unless the complete bundle is returned.